What is Prepaid2Coin?
Prepaid2Coin is a service that allows users to exchange prepaid gift cards and prepaid cards for Bitcoin.
How does Prepaid2Coin work?
Users submit their prepaid cards through our platform, and we convert the card's value into Bitcoin, which is sent to the user's preferred wallet.
What types of prepaid cards are accepted?
We accept a variety of prepaid gift cards, including Visa, Mastercard, American Express, and major retail store cards.
Is there a minimum card value required to use the service?
Yes, the minimum card value we accept is $19
How long does the conversion process take?
The conversion process typically takes between 24 to 48 hours after the card details are verified.
Is there a fee for converting prepaid cards to Bitcoin?
Yes, our fees are determined by charging a premium for any bitcoin you purchase with gift cards. Our fees fluctuate with market conditions and the price of Bitcoin at the of purchase but are typically comparable or less than fees charged by Bitcoin ATMs and crypto exchanges.
What is Bitcoin?
Bitcoin is a decentralized digital currency that can be sent from user to user on the peer-to-peer Bitcoin network without the need for intermediaries.
How can I track my conversion status?
You can track the status of your conversion through your Prepaid2Coin account dashboard.
Is there customer support available?
Yes, our customer support team is available 24/7 via chat, email, and phone.
How do I sign up for Prepaid2Coin?
Visit our website and click on "Get Started." Follow the prompts to create your account.
What information do I need to provide to sign up?
You'll need to provide your name, email address, and create a password. For compliance, additional documents and steps are needed including your Driver’s License or Passport and a short 3-5 min video interview.
Do I need to verify my identity?
Yes, for security and compliance reasons, you need to verify your identity using a government-issued ID and participating in a very short video verification screening with a member of our compliance team.
Can I use Prepaid2Coin without creating an account?
No, an account is required to use our services to ensure security and proper transaction tracking.
How do I verify my email address?
After signing up, you'll receive a verification email. Click the link in the email to verify your address.
What should I do if I don't receive a verification email?
Check your spam or junk folder. If it's not there, contact our support team for assistance.
How do I submit my prepaid card details?
Log in to your account and enter the card details as prompted.
Can I submit multiple cards at once?
Yes, you can submit multiple cards up to a daily limit based upon account risk.
What happens after I submit my card details?
Your card details will be verified, and upon approval, the Bitcoin equivalent will be sent to your wallet.
How do I set up my Bitcoin wallet?
You can set up a Bitcoin wallet by downloading a wallet app, such as Coinbase, Crypto.com or Ledger.
What countries does Prepaid2Coin support?
At the moment we only support transactions from US customers. A list of the states we support can be found
here.
What compliance measures does Prepaid2Coin follow?
We adhere to US regulations for AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements to ensure secure and legal transactions.
Why do you need to verify my identity?
Identity verification is required for fraud prevention and identity verification for legal compliance.This process involves uploading photo IDs or taking a selfie.
What documents are required for identity verification?
A government-issued ID (passport, driver's license, or national ID) and a recent utility bill or bank statement for address verification.
How long does the verification process take?
Verification typically takes under 24 hours.
Is my personal information safe?
Yes, we use advanced encryption and security protocols to protect your personal information.
Can businesses use Prepaid2Coin?
Yes, businesses can use our platform for bulk card conversions and other services tailored to their needs via Web Browser or API (for Platforms).
What additional compliance requirements do businesses need to meet?
Businesses need to provide company registration documents and undergo additional verification processes.
What are AML and KYC?
AML (Anti-Money Laundering) and KYC (Know Your Customer) are regulatory measures to prevent illegal activities and ensure customer identities are verified.
How does Prepaid2Coin ensure compliance?
We have a dedicated compliance team and use advanced software to monitor and enforce regulatory compliance.
What happens if I fail to comply with the verification requirements?
If verification is not completed, your account may be limited or suspended until the required documents are provided.
Can I use Prepaid2Coin from any country?
Prepaid2Coin is available for US customers. A list of the states we support can be found
here.
What currencies are supported?
We only support prepaid cards in USD.
How is the Bitcoin amount calculated?
The Bitcoin amount is calculated based on the current market exchange rate, minus our premium, at the time of transaction.
Can I cancel a transaction?
Once a transaction is initiated and approved, it cannot be canceled.
What if my prepaid card is declined?
If your card is declined, you will be notified.
How do I receive my Bitcoin?
Your Bitcoin will be sent to the wallet address you provided during the card submission process.
What if I provide the wrong wallet address?
It is crucial to double-check your wallet address. If an incorrect address is provided, the transaction cannot be reversed.
Are there any limits on the amount I can convert?
Yes, there are daily and monthly limits based on your account level and verification status.
Can I increase my transaction limits?
Yes, you can request a limit increase by contacting customer support and providing additional verification documents.
Do you offer any referral programs?
Yes, we offer a referral program where you can earn rewards for referring new users to Prepaid2Coin. Click here to copy your referral link.
How do I start using Prepaid2Coin?
Create an account, verify your identity, submit your prepaid card details, and receive Bitcoin in your wallet.
What are the steps for converting a prepaid card?
Sign in, submit your card, verify the details, wait for approval, and receive Bitcoin in your wallet.
Can I use Prepaid2Coin on mobile?
Yes, our platform is mobile-friendly, and we will also offer a dedicated mobile app in the future.
Is there a fee for using the service?
Yes, our fee is calculated at the time of the transaction and applied to each transaction. The fee varies depending on the card value, type and amount redeemed. You be notified of the price prior to purchase.
How do I contact customer support?
You can contact customer support via chat, email, or phone.
What security measures are in place to protect my information?
We use advanced encryption, secure servers, and regular security audits to protect your data.
Can I use a prepaid card more than once?
Each card can only be used once for conversion. Ensure all value is utilized in one transaction.
How do I know if my card is eligible for conversion?
You can check eligibility by entering your card details on our website.
What should I do if I encounter an issue with my transaction?
Contact customer support immediately for assistance with any transaction issues.
Are there any restrictions on the types of prepaid cards accepted?
While we accept most major prepaid cards, some specific card types or issuers may be restricted due to regional regulations.
